Lonnie Perris:

Does anyone remember billing errors or computer glitches that created mistakes without human intervention and how hard they were to correct and the computer somehow remained blameless. These mistakes could create large numbers of errors with much human intervention to correct and many hours and dollars lost. Now take an accountant or a payroll clerk and they make one mistake before computers. Did people take this personally? How was the person treated that made the mistake? This person may have made thousands of entries with one error in 10,000. Percentage wise this is acceptable. The error was usually corrected with one contact. The individual was treated poorly and ridiculed for the error. It seems as though we have accepted a different standard for computers than human beings.Remember when hanging up a phone on a person was rude. Now I dropped the call is acceptable. Remember when making a call on an inquiry took only a few minutes talking to a person with an action taking place that fixed what the call was about. Try calling a government agency with datria. Did not get that. My Wife was on the phone straightening out a billing error a week ago and it took 2 hours and 15 minutes. The phone company would have paid out more in wages than the error was worth. The good side is I can share this information with many in a short time.

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